Bruno Casino - プレーヤーのデポジットはアカウントに入金されませんでした。

I deposited 20 Euros on Friday around 2:30 PM, and up until now (Sunday 2:45 PM), it has not been credited to my gaming account!

Habe Freitag gegen 14:30 Uhr 20 Euro ein bezahlt und es wurde bis jetzt (Sonntag 14:45) nicht meinem Spiel Account gutgeschrieben!

Dear christianwings50,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Good day,

My deposit attempt was canceled yesterday but the deposit amount was not credited to my bank account!

Guten Tag,

Mein Einzahlungsversuch wurde gestern storniert aber der Einzahlungsbetrag wurde meinem Bankkonto nicht gut geschrieben!

Good evening,

The deposit was recently finally credited to my account after 6 days.

Guten Abend,

Die Einzahlung wurde vor kurzem mein Account nach 6 Tagen endlich gutgeschrieben.

Dear christianwings50,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru