Bullsbet.io Casino - 検証の問題により、プレイヤーの引き出しが遅れています。

Hello, I only played blackjack at the casino and I didn't use any bonuses, I passed their initial verification, I made 2 or 3 deposits and after a while I had 1282lv in my account, I requested a withdrawal of 580lv and in the withdrawal section it shows that they want additional verification from me. However, the problem is that there is no place and it doesn't say what documents they require. I have written them about 5 emails and I have never received a response.

Dear zhivko550,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you're experiencing. To better understand your situation and assist you effectively, could you please provide us with the following information:

• What specific documents have you submitted for the initial verification of your account?
• Have you tried contacting the casino via live chat as well? When was the last time you reached out to the casino customer support?
• Which documents have you been asked to provide for the additional verification?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Hello.

First of all, I sent them basic documents. Photos of ID, proof of adress and proof of payment.

Secondly, live chat told me to contact them via email. The last time it was before one month and also today again.

When I go to withdrawal section, shows me message you need to pass additional verification. When I go to verification section, shows me: your account is verified.

Please forward me all the communication between you and the casino customer support regarding the additional verification requests at veronika.f@casino.guru. Also, kindly send me a screenshot of the verification section in your casino profile.

i sent you my communication with the casino. after i wrote to you, they open the verification section. i fill all the information and attached all required documents, but they said that my name is not the same as at the my ID.. which is funny

Thank you for your email. Could you please specify what the differences are between the name in your casino account and the name on your identity documents?

There is no difference between my name in the site and on my ID

You mentioned in your previous reply that there was a discrepancy between the name registered in your casino account and the one on your ID. Could you please explain this in more detail?

If possible, kindly include screenshots or any other relevant evidence that could help us better understand the situation and support our investigation.

Thank you in advance for your cooperation.