Buran Casino - プレイヤーの撤退が遅れています。

Dear Sir or Madam,

I have the same problem as someone described it before. I won € 4000 in the online casino via Buran Casino. I've been waiting for the payment for almost 2 weeks. I have contacted the live customer service several times. There you told me that the first payout would be on December 2nd, 2021, but that didn't happen. In customer service, you also told me that the payout would take a maximum of 2-5 days, but I'm well over it. My account is also verified !!

Sehr geehrte Damen und Herren,

ich habe das selbe Problem wie zuvor jemand es schon beschrieben hat. Ich habe im Online Casino 4000€ gewonnen via Buran Casino. Seid fast 2 Wochen warte ich jetzt schon auf die Auszahlung. Ich habe schon mehrmals Kontakt mit dem Live-Kundenservice Kontakt aufgenommen. Dort haben Sie mir gesagt das die erste Auszahlung am 02.12.2021 sei, was aber nicht passiert ist. Im Kundenservice sagten Sie mir auch das die Auszahlung maximal 2-5 Tagen dauert würde, da bin ich aber schon weit drüber. Mein Konto ist auch verifiziert!!

Dear Jenny,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before?  Do I understand correctly that your winnings have been divided into multiple withdrawals?

Additionally, please, forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi there,

No, these are the first withdrawals I've made. Yes, they are limited to € 500 per day each.

Hallo,

Nein das sind die ersten Auszahlungen die ich getätigt habe. Ja genau die sind auf jeweils 500€ pro Tag begrenzt.

Thank you very much Jenny for your reply. Could you please clarify, what the status of your withdrawal is? Is it pending or processed?

The first payout would be made from the € 4,000. However, the remaining € 3,500 is still missing.

Die erste Auszahlung würde getätigt von den 4.000 €. Es fehlen aber allerding noch die restlichen 3.500 €.

When exactly did you receive the first €500, please?

I received the first payment on December 3rd, 2021.

Die erste Auszahlung habe ich am 03.12.2021 erhalten.

Thank you for confirmation, Jenny. In this case, I would recommend you wait for a few more days. It can be a little time-consuming to receive all winnings when they are divided into multiple smaller withdrawals, but since you have already received one, I think all we need to do is wait.

I will keep this complaint open, and if there is no development within a week, we will intervene. Please, let us know if there is anything new in the meantime. Thank you in advance.

Dear Jenny,

Has there been any news? Have you received your winnings? We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.