Buran Casino - ルール変更によりプレイヤーの退会が遅れています。

After waiting for 2 weeks for them to process the withdrawal I requested, today, on 30-10-2023, they added Greece to the list of countries that are allowed to gamble, just so they wouldn't have to pay out any of the money I won. This is disgustingly untrustworthy!

Μετά από 2 εβδομάδες που δν μου κάναν την ανάληψη που ζήτησα σήμερα 30-10-2023 έβαλαν την Ελλάδα από της χώρες που επιτρέπουν να παίξουν για να μην δώσουν τίποτα από τα λεφτά που κέρδισα ;! Αναξιόπιστη μέχρι αηδίας!!

Dear sakisxalntianidis,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Could you please specify where you found the information about Greece being a restricted country? I have checked the casino's Terms and Conditions, and I can not see Greece among the restricted jurisdictions.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear sakisxalntianidis,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.