Buusti Casino - プレイヤーの入金がカジノアカウントに入金されません。

I deposited 20 EUR into the casino on Saturday around 12.30 and selected the 200% bonus, the funds were deducted from my account but have not been credited to my casino account, according to customer service they have sent a request to the payment team but nothing has happened yet

talletin kasinolle lauantaina n.12.30 20 eur ja valitsin 200% bonuksen, rahat lähtivät tililtäni mutta ei ole tullut kasinotililleni rahaa, asiakaspalvelu on sanojensa mukaan lähettänyt pyynnön maksutiimille mutta vieläkään ei ole mitään tapahtunut

Dear Kingpin11,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Please, could you clarify if you have tried contacting your payment processor regarding this issue?
• Was it your first deposit in this casino?
• Please could you forward the payment receipt and any relevant communication to tomas@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

the matter is resolved

asia on ratkaistu

Dear Kingpin11,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru