Caibo Casino - プレイヤーの出金リクエストが遅れています。

I used the initial deposit bonus to play and won.

I completed the required KYC verification and requested a withdrawal, but it's been about two weeks since the casino site said the withdrawal would be processed immediately, and it still hasn't been completed.

Please expedite the withdrawal processing.

初回入金ボーナスを使ってプレイして勝ちました

所定のKYC認証をクリアして出金申請をしたのですが、カジノサイト側からすぐに出金されると言われてから2週間ほど経っても出金されていません

早く出金をするように催促をしてほしいです

Hello kaorun599,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Caibo Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Is this your first ever withdrawal and what method are you using?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Can you tell me when your account was fully verified?

The identity verification was completed on October 31.

Is this your first withdrawal and what method will you use?

This is my first withdrawal. I am depositing and withdrawing cryptocurrency TRX.

When was the last time you spoke to a casino and what did you talk about?

About 5 days ago, I am inquiring when the money will be withdrawn.

あなたのアカウントはいつから完全に確認されたのか教えていただけますか？

10月31日に本人確認は終わっています

これは初めての引き出しですか？また、どのような方法を使用しますか？

初めての引き出しです、仮想通貨のTRXで入出金しています

最後にカジノと話したのはいつですか、また何について話しましたか?

5日ほど前です、いつ出金されるか問い合わせをしています

Dear Kaorun599,

Could you please forward a screenshot of the pending withdrawal along with the communication between you and the casino to nikolas.b@casino.guru for further review?

I look forward to your response.

Best regards,

Nick

Dear kaorun599,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.