Caibo Casino - プレイヤーの賞金は没収されました。

On February 15th, I received an email promotion from this casino, so I deposited the equivalent of $100, won some money in the games, and then authenticated and requested a withdrawal.

However, I received an email from support saying that I was caught in a scam section, and my winnings were confiscated for a fact I did not remember. I have not received a satisfactory answer from the site, so could you please help me resolve this?

2月15日にこちらのカジノでメールプローモーションが届いたので100ドル相当入金して、ゲームで賞金を得たので出金するために認証を行い出金申請しました。

しかしサポートよりメールが届き詐欺セクションに引っかかると言われ、身に覚えのない事実で賞金を没収されました、またサイトからも納得のいく回答をいただけていないので解決に向けてご対応お願いできませんでしょうか?

Dear yokozuna7,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Do I understand correctly that your account has been verified?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I played a slot game.

Also, I won on the cash portion and did not use any bonus money.

This time, I submitted an account verification request and received an email stating that my account was closed.

スロットゲームを、プレイしました。

また、キャッシュ部分で当たっておりボーナスマネーは使用しておりません。

今回アカウント認証要求を提出したところアカウント閉鎖のメールが届きました。

Thank you very much for your reply, yokozuna7. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

We are forwarding communication related information to you, so please check.

kristina.s@casino.guruに通信関連を転送していますのでご確認お願いします。

Thank you very much, yokozuna7, for your cooperation. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello yokozuna7,

I'm Michal, and I have taken over your complaint. I have reviewed your case and will contact the casino to shed more light on this matter.

We would like to invite Caibo Casino to join the conversation.

Dear Caibo Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions of which the player is being accused. You can send the information to me at michal.k@casino.guru