CampoBet Casino - プレイヤーのアカウントがブロックされました。

hello. On October 2, I submitted a withdrawal request for 400 euros. I was asked for documents. Sent everything you need. On October 11, I received an SMS that my account was closed, everything was canceled and my LAST deposit was returned to me. In the amount of 150 euros. Help me get my 250 euros. My deposit for all time exceeds my winnings.

Dear Azatuhi1989,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I signed up on August 17th. The answer passed verification or not - was not. I didn't use bonuses. Made regular bets

Could you please advise which games you’ve been playing (live games, slots, or multiplayer)? Thank you very much in dvance.

I only made live bets

Live bets on sports, please?

yes

Thank you very much, Azatuhi1989, for your reply. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint in the end. I really wish I were of more help.