CampoBet Casino - プレイヤーの確認が遅れています。

hello,

I have only one account in this web.

They want history of transaction of jeton and revolut. I was send all history. I was send ID, selfi, proof of address. But they want more. In history of jeton campobet search deposit to 888starz.

last email from campobet :

"We kindly ask for us, we received the proof of the win from the 888starz casino on 09/24/22 (after the one it was born in our casino) - according to what the winnings wrote, it can also be in the form of a screenshot from your casino account 888 the old age on which we can be this win."

I dont know why this verifi take to long....

Oszek G

Hello buncolS04,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CampoBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

hello,

verifi start 29.09.2022

I was send :

-id,

-selfi,

-proof of address,

-history of transaction Revolut

-history of transaction Jeton,

I have big problem with jeton, jeton didnt make history in pdf. Campobet want screenshot from last 3 month transaction, I send about 20 document in screenshot. They rejection it. Next I was send history in movie mp4 ! In history in jeton they saw 888starz. Yesterday I was send history of bet from 888starz. Next I get this message :

last e-mail from campobet :

"Thanks again for the screenshots you uploaded. However, we need to receive a screenshot from the page where it is visible that you have won the mentioned amount and the page where the payout is visible.

Only bets are shown in the screenshot you sent.

Thank you for your understanding and cooperation"

But I dont know what they want 🙂 thats not verifi, they dont want withdraw money.

In my opinion, the verification should end long ago, but campobet is looking for a hole in the whole.

sorry for my english 🙂

Thank you, Greg.

Thank you buncolS04 for all the information. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on. Wish you best luck resolving it.

Regards,

Nick

Dear buncolS04,

My name is Stefan, and I am taking over this case.

Thank you for the provided information.

Dear CampoBet Casino,

Could you please specify what you need from the player? Or could you provide the player with a screenshot of what exactly you need?

I am looking forward to your response.

Kind regards,

Stefan

hello,

In 13.10.2022 I was write to compabet :

"

Therefore, I do not know what this verification is about.

It's been 14 days since the start of the new one. After all this adventure with you, I feel disgusted, therefore, I will never create an account on your website or your clones.

I am tired and disgusted with the whole new one.

Therefore, on October 13, 2022, I applied to:

- casino guru

- mga

- Gambling Therapy Team

- 7partner

- European Ombudsman.

I sent all correspondence to the above-mentioned ad codes, documents, emails and movie.

greetings,

G O (you know it's me 😉

"

two hours later I have all money in jeton.

Thank you for supported.

Dear buncolS04,

I am really glad to hear that! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Stefan