Captain Jack Casino - 決済が遅延しているとのクレームがあります。

I submitted a request through coin draw. They are trying to tell me it is pending to be processed in 4-7 days. When I submitted it the warning box said it would be processed in 24 hours. I had won about 1100. The coupon reversal was approved already, but when I cancel my withdrawal request because I thought maybe I put it in wrong, now it is saying I don't meet requirements. Specifically, it says I don't meet crypto deposit requirement, so I deposit ANOTHER 10 Dollars. It still says I don't meet requirements yet all others are met, as screenshots will show.

Dear Kpetty4547,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.