Cashed Casino - プレイヤーの撤退が遅れています。

I submitted a withdrawal request over 10 days ago, and I still haven't received a solution. I've sent an average of 15 emails and contacted them via chat, but they only give me the same response: there are delays. However, they offer me the option to play with that money or present me with offers. I believe they never actually pay and instead try to discourage you from withdrawing by delaying the process and ignoring their terms.

He realizado la solicitud de retiro hace más de 10 días y no me dan solución, he escrito una media de 15 mails y contactado por el chat, solo me dan la misma respuesta, hay retrasos pero me ofrecen la opción de jugar ese dinero o de ofrecerme ofertas. Creo que nunca pagan y que intenta disuadirte a que pierdas todo y demoran el retiro obviando sus condiciones.

Dear albertosanty,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear albertosanty,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.