Cashwin Casino - 勝利後、プレイヤーのアカウントにアクセスできなくなります。

Dear Sir or Madam,

I recently won at the casino for the second time. I briefly logged out and tried to log back in, but suddenly the casino's website was no longer accessible. Neither on my laptop, nor on my phone or computer. It just disappeared. I've never experienced anything like this before. No error code, nothing. It's as if Cashwin suddenly vanished from my screen. I hadn't submitted a withdrawal request yet... But I intended to make a withdrawal for the first time in a long while. Now, I can't log in and urgently need help!

Thank you very much,

Sehr geehrte Damen und Herren,

momentan habe ich das zweite Mal im Casino gewonnen. Ich habe mich kurz ausgeloggt, wollte mich dann wieder einloggen, doch plötzlich war die Seite des Casinos nicht mehr abrufbar. Weder am Laptop, noch am Handy oder am Computer. Plötzlich wie verschwunden. Sowas habe ich noch nie erlebt. Kein Fehlercode, garnichts. Einfach als wäre Cashwin plötzlich für mich von der Bildfläche verschwunden. Dabei hatte ich noch keinen Auszahlungsantrag gestellt...dennoch wollte ich gerade nach längerer Zeit das erste Mal wieder auszahlen. Nun komme ich nicht mehr zur Anmeldung und brauche daher dringend Hilfe!

Vielen Dank

Dear InProCess23,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you kindly send me a screenshot of the error you see when you try accessing the casino website?

Could you please confirm whether you have passed the full KYC verification?

When was the last time you tried accessing the casino website?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear InProCess23,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.