Casillion Casino - プレイヤーの撤退が遅れています。

I win 500EUR around 30.09.2020 and they blocked my access and money to account. After many emails they opened my account on 06.10.2020 to withdraw my money. I make withdraw, but they again not send my money and locked my account. After that I send them many emails, but nobody give answer how happens and why they didn't send my money. Now they send me emails that they will close the casino. And I think that they will never send me my 500EUR.

Dear sneja_hs,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please forward the confirmation regarding successful account verification along with any relevant communication to petronela.k@casino.guru?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but six weeks is really a long time. Was it your first withdrawal in this casino? Do I understand it correctly that payment is still pending inside your account without being processed?

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Thank you very much, sneja_hs, for providing all the necessary information via email. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

We will now try to contact the casino to ask them to join here and help you resolve your issue.

We havne't receive any answer from the casino yet. We are extending the timer by 10 days. In the meanwhile, could you please advise if your issue still persists?

Yes it still persist

Unfortunately, we haven't receive any answer from the casino. I'm really sorry we could not help you more to resolve your issue. Please do not hesitate to contact us if you will come across any trouble in the future.

Best regards,

Nick

Casino.guru