Casimba Casino - プレイヤーの撤退が遅れています。

My withdrawal was approved on 13th of May, it has gone three months and I still haven’t got my money. They has asked me to sent my bank statements three times to prove that I haven’t received the money. I have sent my bank statements for May, June and July, and still nothing has been resolved. When I contacted the customer service, they replied with the same answers every time that the my case has been escalated and the they will take contact as soon as possible if they have any updates. What else can I do?

Hello,

Thank you very much for submitting your complaint. I can only imagine how frustrating it must have been for you to wait for a withdrawal for three months. Could you please advise if it were your first withdrawal attempt in this casino? Which payment method you have opted for? If there’s any relevant communication from the casino, please forward it to petronela.k@casino.guru.

Have you received any tracking transaction number from the casino or any other proof that the money has been sent to you?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi,

I have been Casimba’s customer for many years. It has been some problems earlier with withdrawals, but usually these cases get solved in a week or two. I have used Skrill earlier, but this time it was by bank account.

I haven’t got any transaction number or any proofs that they have sent money. They only asked for my bank account statements from May to July.

I will forward my email correspondences with them to you, but everything is in Norwegian.

Best regards

Thank you very much, P., for providing all the necessary information via email. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello P.,

I'm Nick and I'll be assisting you from now on. I would like to ask Casimba Casino to join us and help us resolve the player's issue.

Hi Nickolas, Thank you for your help. I still haven’t heard anything from Casimba. They replied my last email with the same answer as always, nothing new to update, relevant department still looking at this case and will contact me as soon as they have something to update.

Dear P.,

Unfortunately, we haven't receive any respond either. We will be still trying to contact the casino. However if they will fail to respond within the next 7 days, we will be forced to close the complaint as unresolved, which may negatively affect the casino's rating.

Dear P.,

As you can see, the casino did not respond to our request at all. I'm really sorry that we were not able to help you in this case but as the casino is non-responsive, there isn't much we can do. The complaint will be now closed as unresolved and the casino or the player may ask to reopen it anytime. Please do not hesitate to contact us if you will come across any other trouble in the future, we will try our best.

Best regards,

Nick

Casino.guru