Casimba Casino - プレイヤーの撤退が遅れます。

I have waited 13 working days for the money.

They say it is problems with my bank details. But everything should be okay. Customer service is no help. The money is not returned to my Casimba account. There was no problem making deposit.

Dear Mary,

Thank you for contacting Casino Guru and letting us help you. I am sorry, but I don’t understand your problem correctly. You requested a withdrawal and the money left your Casimba account, but never reached your bank account or wasn’t sent back to your casino account. Is that right?

Thank you in advance for your reply.

Best regards,

Kristina

The money is approved for withdraw and not in my account. Casimba says that their payment processor is denied to make a withdraw to my Norwegian bank. They told me I have to try another bank. Well, I have only one bank account.

I asked them to reversing the amount back to my Casimba account or help me in a different way. The answer was no.

It was easy to make a deposit. So I find it very immoral that they use this method for transfers and approves it when they know about this problem. Casimba also promotes for Norwegian players.

I asked them who will take my money then. No answer.

Is there anything to do about this?

Hello Mary,

I contacted the casino, so hopefully we will have some resolution soon. I will let you know as soon as possible. This casino has a bad reputation on our website, but I will do my best to help you.

Thank you for being patient. 

Hello Kristina,

Thank you for helping me.

I have made a new bank account and sent Casimba the new details.

Hopefully they will completing the transaction now. 

I will let you know the result.

Update:

No transaction yet. I got an email last friday, saying the finance department had to make a new approwal and that it would take no longer than 2 working days. 

After 5 days I contacted them, again. The answer was that they are still working with the case.

I have now waited for almost 4 weeks, and it is just excuses and no help at all from Casimba.

Now they don't answer my emails.

Hey Mary,

I am sorry, I haven't received any answer form the casino so far.

I would like to ask again the Casimba Casino to reply to this complaint. I am extending the timer by 7 days. If the casino fails to respond in the set time frame, I will close the complaint as ‘unresolved’.

I finally got my money :)

Hey Mary!

Thank you for letting me know this great news. I am marking this complaint as resolved.

Thank you for using Casino Guru complaint resolution center and I hope you won't come across a problem like this again.