Casinia Casino - プレイヤーのデポジットは入金されていません。

I deposited 50 Euros on Saturday and it was withdrawn from my account but not credited to my player account. Whenever I reach out to support, they always give me the same response that it's being processed. I'm not getting any clear answers and I'm being logged out by them.

Ich hatte am Samstag 50 Euro eingezahlt und es wurde von meinem Konto abgebucht aber nicht auf meinen Spieler Konto gebucht und wenn ich mich an den Support wende sagen Sie immer das gleiche das es bearbeitet wird ich kriege keine richtige antwort oder werde von den ausgeloggt.

Dear MIRABELAA,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise if it was your first deposit in this casino?
• Have you contacted your bank already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Kristina

Hello, no, I pay in often, but thanks for the help, I have now gotten my money back into my account

Hallo nein ich zahle öfters ein aber danke für die hilfe ich habe mein geld jetzt zurück auf mein konto bekommen

Dear MIRABELAA,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru