Casinia Casino - プレイヤーの入金が遅れています。

Hello,

I attempted to make a deposit twice. I deposited 100 EUR each time. I was told that the money did not arrive and that no money would be withdrawn from my account. These deposit attempts were on 29.12.2024 and 30.12.2024. However, the money was debited from my account on 02.01.2025, and it is neither in my player account nor has it been returned to my bank account.

Hallo,

ich habe 2 mal versucht eine Einzahlung vorzunehmen. Ich habe jeweils 100 EUR eingezahlt. Man sagte mir, dass Geld wäre nicht angekommen und es wird mir daher kein Geld vom Konto abgebucht. Die Einzahlungsversuche waren am 29.12.2024 und 30.12.2024. Das Geld wurde mir am 02.01.2025 vom Konto gebucht und es ist nicht im Spielerkonto und auch nicht zurückgekommen auf mein Girokonto.

Dear Denis2025, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!