Casinia Casino - プレイヤーの引き出しが遅れています。

Hello, it's been 7 days with pending withdrawals. I contacted them via chat, they respond but every time there's a different excuse. It's a shame because the casino is well-designed, but if you have trouble withdrawing your winnings, it's counterproductive!

Salve,sono 7 giorni che dei prelievi pendenti,li contatto via chat,rispondono ma ogni volta una scusa diversa, peccato ,perché il casino è ben fatto,ma se si ha problemi a ritirare le vincite è controproducente!

Dear Glombardo,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

OK, thanks a lot

Ok,grazie mille

Dear Glombardo,

Has your payout been processed yet?

If the issue persists, could you please share your recent communication with the casino regarding the issue? My email is tomas@casino.guru

All good, after about 15 days the payment was processed, better late than never, thanks for your interest

Tutto bene,dopo circa 15 giorni il pagamento è stato elaborato, meglio tardi che mai, grazie x l'interessamento

Dear Glombardo, 

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru