Casinia Casino - プレイヤーの撤退が遅れています。

Hi, I have been waiting since I made a withdrawal of 350 euros on 24/08/2024, and as of 03/09/2024 it is still under review.

Buenas llevo desde que hice un retiro de 350 euros el día 24/08/2024 y a día 03/09/2024 y bajo revision

Dear canete74,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

You charge the card instantly, I can't explain it.

De la tarjeta cobráis al instante ,no me lo puedo explicar

Could you please advise if you have received your withdrawal yet?

If the issue persists could you please advise if your account is fully verified?

Have you been informed what is causing the delay by the casino support?

Thanks in advance for your reply.

Dear canete74,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.