Casinia Casino - プレイヤーの撤退が遅れています。

Good evening,

I made a withdrawal on the Casinia site on 07/09 thus it’s has been a month and I didn’t receive my funds yet

Every day, I chat with the site's live support and send emails, receiving the same responses (we have a high workload, and my withdrawal is in the final stage), although they initially told me it would take 3-5 business days.

The money wasn't won from a deposit bonus or free spins.

It is purely from my own deposits.

Additionally, no document has been requested for verification.

I don't think it's reasonable for someone to wait 1 month for a withdrawal.

Dear tasosir4,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a question before we ask the casino to participate in complaint resolution:

• Could you please share a screenshot of your withdrawal request?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I received the money

Έλαβα τα χρήματα

Dear tasosir4,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru