Casinia Casino - プレイヤーの撤退が遅れています。

Good morning. I've been waiting for my money from Casinia for 13 days and nothing has happened. I've had countless conversations and sent numerous emails, and they keep telling me the same thing—they're delayed due to a large volume of withdrawals. I told them I would report them, but still nothing. They keep saying the same things. I need your help. I want to officially report this on your website.

Καλημέρα περιμενω από casinia 13 μέρες τα χρήματα μου και τίποτα αμέτρητες συνομιλίες αμέτρητα email και να λένε τα ίδια λόγω όγκου αναλήψεων του λέω ότι θα σας καταγγελω αλλά τίποτα αυτοί μου λένε τα ίδια θέλω την βοήθεια σας θέλω να το καταγγείλω επίσημα στην σελίδα σας

Dear tolissabata,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casinia Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have made successful withdrawals on ?relthon from this particular but also with a long delay, I have done kyc verification, the heads are clear without bonuses

Έχω κάνει επιτυχειε αναλήψεις στον;ρελθον από την συγκεκριμένη αλλά και παλι με μεγάλη καθυστέρηση έχω κάνει επαλήθευση kyc τα κεφάλι είναι καθαρά χωρίς μπονους

I have made successful withdrawals in the past from this particular but also with a long delay I have done kyc verification the profits are pure without bonuses

Έχω κάνει επιτυχειε αναλήψεις στον παρελθον από την συγκεκριμένη αλλά και παλι με μεγάλη καθυστέρηση έχω κάνει επαλήθευση kyc τα κερδοι είναι καθαρά χωρίς μπονους

Very now I got paid I didn't expect it really thanks a lot team for your valuable help really

Πολύ τώρα πληρώθηκα δεν το περίμενα πραγματικά ευχαριστώ πολύ ομαδα για την πολύτιμη βοήθεια σας πραγματικα

Dear tolissabata,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru