Casinia Casino - プレイヤーの撤退が遅れています。

Dear all,

I’m waiting for my withdrawal of 400 euros since 05/02 and still no official updates , the bots on zendesk keep telling me that I have to be patient but I’m starting to believe that something shady is going on here ,

im an old account on the casino and I’ve withdrawn money again without encountering these type of problems .

I didn’t authenticate my account and there is no such problem pending .

please advise ( 7 days have passed )

Dear Michail96,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Dominika

Good evening, today we are on the 9th calendar day.

I have never been asked for verification and there is nothing pending from what the live chat informs me.

I would also like to note that I wagered bonuses, I was credited with the actual balance stated in the terms of use, and then of course I risked and won the complaint, how much?

Kind regards,

Καλησπέρα σας , σήμερα διανύουμε την 9η ημερολογιακή ημέρα.

Δεν μου χει ζητηθει ποτέ επαλήθευση και δεν υπάρχει κάποια εκκρεμότητα από ότι με ενημερώνει το live chat

επίσης θα ήθελα να σημειωθεί πως έκανα τζιράρισμα σε μπονους μου πιστώθηκε το πραγματικό υπόλοιπο που αναγράφουν οι όροι χρήσης και στη συνέχεια εννοείται πως ρίσκαρα και κέρδισα το παράπονο πόσο .

Φιλικα ,

Attached photos of the above

Attached φωτογραφίες με τα παραπάνω 

Another day without any updates from anywhere

Άλλη μια μέρα χωρίς καμία ενημέρωση από πουθενά

ANOTHER day without notice from anyone!

ΑΛΛΗ μια μέρα χωρίς ειδοποίηση από κανέναν !

Dear Michail96, have you received the money?

Good evening, I received the payment and another one is pending from 5 gringos 02/15

καλησπέρα έλαβα τη πληρωμή και εκκρεμεί μια ακόμα από 5 gringos 15/02

Dear Michail96, could you share the screenshot of the withdrawal request?

Dear Michail96, thank you. Please let us know once you receive the money.

Dear Michail96,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.