Casinia Casino - プレイヤーの撤退は保留中です。

Good day, I have made two withdrawals, one of 200€ and another of 300€. Two business days have passed but on the website it is still in verification status. I would just like to ensure that the withdrawals are successful. Thank you very much in advance

Buongiorno, ho effettuato due prelievi, uno da 200€ e uno da 300€ . Sono passati due giorni lavorativi ma sul sito è ancora in stato di verificazione. Vorrei solo accertarmi che i prelievi fatti vadano a buon fine. Grazie mille in anticipo

Dear Anjo99,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Problem solved. The withdrawal was successful.

A thousand thanks

Problema risolto. Il prelievo è andato a buon fine.

Grazie mille

Dear Anjo99,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru