Casinia Casino - プレイヤーの撤退は遅れています。

I’ve submitted an withdrawal request on the 28 of February and promptly I’ve asked if they needed some extra information or documentation and they ensure me that everything was ok, meanwhile the " the financial team will process your request within 3 days " and they keep telling me that they have high amount of withdrawals and it will take more time not being able to tell me any information except to wait and it’s still pending.

Dear dinisthor2,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Dear dinisthor2,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.