Casinia Casino - プレイヤーの支払いが遅れています。

My money is not being paid out. There are constant new excuses!

No, I did not claim any bonuses.

Mein Geld wird nicht ausgezahlt . Ständig neue Ausreden !

Nein , ich habe keine Bonusse beansprucht.

Hello Kwleon,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casinia Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My account does not need to be verified yet, says Casinia. I have not claimed a bonus! I write every day via live chat or email

Meinem Konto ist noch keine Verifizierung notwendig , steht bei Casinia . Ich habe keinen Bonus beansprucht ! Ich schreibe jeden Tag mit dem Live Chat oder per Email

that comes every day

das kommt jeden Tag

Hello Kwleon,

And since when exactly is the withdrawal pending?

Dear Kwleon,

Can you please forward the communication between you and the casino regarding the account closure to nikolas.b@casino.guru?

Dear Kwleon,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The case can be closed, thank you

Der Fall kann geschlossen werden , Danke

Dear Kwleon,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru