Casinia Casino - プレイヤーの賞金がアカウントから消えています。

Yesterday (30-7-2023). Ι make account in this casino (Casinia Casino).I make a low deposit (10€) to check the casino and I lost my 10€. Also they gave me grab bonus (from this I won 40 free spins 1euro each spin), after finish my free spins i had in my bonus balance 8.95€.To convert this money in real balance my wagering progress was 358€ ( 8.95€ x 40). I play many hours and I was lucky so i hit the target 358€ and have 117.14€ but these money, bugged and no convert in real balance after finish my wagering progress and disappeared from my account.I waiting now over 31 hours , I send email , speak with support, but all these people maybe troll me. Big casino problems like these, will solve it in a few minutes.

proof in photos from last two spins.

Hello barkethedizzy,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casinia Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? When was the last time you spoke to the casino and what was it about? Did they specify the reason of voiding your balance? Could you please forward your betting history to nikolas.b@casino.guru?

Looking forward to your answer.

Regards,

Nick

Hello Nick, for my account no need verify and the people from casinia support, which talk sunday never ask me document for verification , also check the photo

I spoke with support sunday and told me knew the report and will soon answer me , but now close 2 days and no have any new from casinia in my mail.

I sent yesterday my two last spins before bugged my balance. need all my history? ( is over 5 hours the activity)

Hello barkethedizzy,

Can you please provide your betting history if possible? You may be able to download it from the casino website directly or request it from the casino. Please send it to nikolas.b@casino.guru.

Dear barkethedizzy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.