Casinia Casino - プレイヤーはエラーを報告し、スロットが不正操作されていると考えています。

Hello, I had the same error code twice during the jackpot round in the slot Acient Fortunes Poseidon Megaways WOW Jackpot. I could briefly see the last coin (3 coins are turned over), but the respective jackpot increases according to the bet. From red, pink, blue and green in descending order. The pink jackpot would already be 6-digit. The third coin was definitely red or pink. After the third coin had turned, error code 211 came up. And it took over twenty days before I could continue playing. I had written to support in the live chat and by email.

On December 12th, 2024, the same error code even though the game ran perfectly when tested in the demo version. The second time, only the win was displayed briefly, screenshot taken this time. Also over 20 days later after changing the jackpot amount from 6-digit to 109.25 EUR. This win does not appear in the history either, and the jackpot rounds do not appear. I have followed all the guidelines several times. Changed browser, deleted cookies and website history. Now, instead of 6-digit, I only get the green pot with 109 25 EUT and I have not been credited with this either. The slot was definitely rigged and, as far as I know, the jackpot reached will never be paid out. Attached are photos of the error code, support and the winning amount reduced for the second time!

Hallo, Ich hatte zweimal den selben error Code während der Jackpot Runde im Slot Acient Fortunes Poseidon Megaways WOW Jackpot. Ich konnte kurz die letzte Münze erkennen (3 Münzen dreht man um), ke nach Einsatz erhöht sich der jeweilige Jackpot. Von Rot, pink,blau und grün absteigend. Wobei bereits der pinke Jackpot 6stellig wäre. Die dritte Münze war auf jeden Fall rot oder pink. Nachdem die dritte Münze sich gedreht hatte, kam error Code 211. Und es hatte über zwanzig Tage gedauert bis ich das Spiel fortgesetzt hatte. Hatte den Support im live chat angeschrieben und per Mail

Am 12.12.2024 selber error Code obwohl das Spiel absolut einwandfrei zur Probe lief, in der Demo Version. Beim zweiten Mal wurde nur der Gewinn kurz angezeigt, screenshot dieses mal gemacht. Ebenfalls über 20 Tage später nach Änderung der Jackpothöhe von 6stellig auf 109,25 EUR. Dieser gewinn taucht auch nicht in der historie auf, sowie die Jackpot runden nicht. Habe alle Richtlinien mehrmals befolt. Browser geändert, cookies und Verläufe Website gelöscht. Nun bekomme ich a statt 6stellig nur den grünen pot mit 109 25 EUT und diesen habe ich ebenfalls nicht gutgeschrieben bekommen. Der Slot wurde definitiv manipuliert und der erreichte Jackpot wird, meines Wissens nach, nie ausbezahlt. Anbei Fotos vom errorcode,support und der zu. Zweiten Mal reduzierten gewinn Summe!

Dear Colourdaze,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’ve encountered with Casinia Casino.

To better understand and move forward with your case, could you please clarify the following details?

You mentioned that you briefly saw the winning amount before the error appeared.

• Was this amount recorded anywhere in your account history or game logs? If so, could you provide a screenshot of this?
• Have you received any official response from the casino regarding the error code 211 and why your winnings were reduced? If yes, please share their explanation.
• When you contacted support via live chat and email, did they acknowledge the issue, or did they provide any specific instructions on how to proceed?
• Have you tried reaching out to the game provider directly, or was all communication done through the casino?

I want to be upfront with you—if the winnings are not recorded in your game history or transaction logs, proving the issue will be extremely difficult. While we will do our best to investigate and advocate on your behalf, I don’t want to give you false hope. Unfortunately, without solid evidence, casinos and game providers are unlikely to compensate for unverified winnings.

That being said, if you have any additional supporting evidence, such as email exchanges, chat transcripts, or further screenshots, it would be extremely helpful. You can forward any relevant documents to nikolas.b@casino.guru.

Your cooperation is essential in ensuring we can properly assess and escalate this issue. 

Thank you in advance for your reply and cooperation.

Best regards,

Nick

Dear Colourdaze,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, I have forwarded my emails and screenshots and all the information I have to your email address. From - please check this information.

Hallo, Ich habe meine Mails und Screenshots und alle mir vorliegenden Infos an ihre Mail weiter geleitet. Von aoppenheimer@web.de- bitte prüfen Sie diese Infos.

Dear Colourdaze,

As mentioned earlier, unless a bet appears in your betting history, we have no record of its existence.

In the meantime, you may find this article helpful: How Slot Machines Are Programmed. It explains how slot machines operate, how servers communicate with players, and what issues may arise in the process.

Please understand that without concrete evidence, we are unable to take further action, as winnings remain theoretical unless officially recorded.

If the casino is unable to resolve the matter, you may consider reaching out to the game provider directly, as they maintain detailed logs that could help verify your history.

Please let us know if there is anything else we can assist you with.

Best regards,

Nick

Dear Colourdaze,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.