Casinia Casino - 当該プレイヤーは出金が遅れていると考えています。

Hello, I've been waiting since 10.09. to the processing of my withdrawal of 500 euros. Repeated requests to the support brought no information. I was only comforted. The terms and conditions state a processing time of 3 working days. Now it's 7 days without a successful payout.

Hallo, ich warte seit dem 10.09. auf die Bearbeitung meiner Auszahlung in Höhe von 500 Euro. Mehrmalige Nachfragen beim Support brachten keine Informationen. Ich wurde nur vertröstet. In den AGB's steht eine Bearbeitungszeit von 3 Werktagen. Nun sind es 7 Tage ohne erfolgreiche Auszahlung.

Dear DaveBerlin,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Case can be closed, got my money this afternoon.

Fall kann geschlossen werden, habe heute Nachmittag mein Geld bekommen.

Awesome news, DaveBerlin. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.