Casino Adrenaline - プレイヤーはデポジットに関する問題に遭遇しました。

I deposited 10 dollars in etc because the amount that it says is minimum is ten but then the chat says it’s 20 but it clearly says 10 on the page where you deposit. I tried asking for at least then to credit me due to the site having the wrong info and they are refusing time fix the problem all I’m asking for is credit to my account or even free spins equivalent ti the amount I deposited which I think ended up being 8 something.

Dear rtorres2103,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise if it was your first deposit in this casino?
• Could you clarify where the minimum of $10 was displayed?

I have checked the banking section on the casino website and this is what I found (here):

I apologize, but it appears that the displayed minimum is $20. If you deposited below this minimum amount, the funds might not have reached the casino, and we cannot compel the casino to credit this amount to your account.

Thank you in advance for your reply and understanding.

Best regards,

Petronela

Dear rtorres2103,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.