Casino Adrenaline - プレーヤーの賞金は無効になりました。

So I was sent this email today for 20 FS on the new game that just came out an I hit it for $756 after the spins where over with cas awesome cuz that was the Cherry on top for guaranteed withdrawal Play through took 30 minutes. I went to cash out an got voided for 0.03 cents if it was even thatits uBtc from a previous bonus. There's not one slot that let's you spin for 1/2 of a cent. I'd understand if I has 25 cents or a $1. I feel that it's was Beyond unfair To deny my withdrawal being there's not one slot machine in there casino that you can spin for a penny there's no way I was able to get rid of that Believe me I try lol. I'm not sure how to handle this situation an would appreciate some ideas or how I'd need to talk to. I played by the rolls and I make deposits. Thank you for taking the time to read my issue and hope to speak soon being this just happened 45 min ago an still fresh I may be able to get it fixed.

Hello christiannielsen2188,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino Adrenaline. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Do I understand it correctly that your winnings were voided because you had a previous bonus active? When was the last time you did deposit into the casino? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear christiannielsen2188,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.