Casino Extreme - プレイヤーにデポジットクレジットの問題が発生しました。

I am very disappointed. I registered at this casino because it seemed appealing with nice graphics etc. However, the problem is that on December 28, 2023, I deposited $250 and they took the money from my account but nothing was credited to my casino credit, just error. I again deposited $300 on January 6, 2024 and the same thing happened. Today, I deposited $1500 on January 8, 2024 and again nothing shows up. I have written to them and they just tell me to be patient, but honestly, I want my money. I find this highly unprofessional and a bit like being scammed. They take our money and give us nothing in return. Considering the cost of living, I'm very disappointed and I do not recommend it.

Très déçu je me suis inscrit as se casino il semblais bien beau graphique et éct mais le problème ses que le 28 décembre 2023 jais déposer 250 et il as as pris l'argent dans mon compte mais rien n'a été mis dans les credit casino juste erreur et déposer 300 le 6 janvier 2024 et encore même chose et aujourd'hui 1500 8 janvier 2024 et encore rien je leur écrit il me disent d'être patient mais une mandener je veut mon argent je trouve sa pas très professionnel et un peut escrocs prendre notre argent et rien nous donner en retour avec le coup de la vie je suis très déçu et je ne le suggère pas

Dear jeanbedard89, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Casino extreme tried to pass me one quickly I do not agree with the arguments put by veronika on my file the casino claims that we received the payment but that we were in error but it credited me the amounts in my account banking

But no on the casino account it's been several days that it lasts according to me either he lost my payment or he tries to pass me one by stealing my dues I send all the proof and the conversation sheets which proves himself that I say the payments in error and note them by amount

Casino extreme essayé de m'en passer une petite vite je ne suis pas d'accord avec les arguments poser par veronika sur mon dossier le casino affirme qui on reçu le paiement mais qui on eter en erreur mais il mon créditer les montant dans mon compte bancaire

Mais non sur le compte casino sa fait plusieurs jour que sa dure d'après moi soit il on perdu mon paiement ou il essaye de m'en passer une en me volant mes due jais toute envoyer les preuve et les fiche de conversation qui prouve se que je dis les paiement en erreur et les relever de montant

The extreme casino claims that yes it has made deposits of 250, 300 and 1500

But to silence me he just credits me 250 and says that the others who do not reimburse even with the supporting proof I seriously dispute that the payment system is bugged is not my problem and must pay I will keep everything and if it does not work here I will go further

Le casino extreme affirme que oui il as hu des dépôt effectuer 250 300 et 1500

Mais pour me faire taire il me créditer juste 250 et disent que les autre qui rembourse pas même avec les preuve à l'appuie je conteste sérieux que le système de paiement bug ses pas mon problème et doivent payer jais tout garder et sit sa marche pas ici je vais aller plus loin

Close dispute to be settled

Close litige ses régler

Dear jeanbedard89,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards

Veronika

Casino.Guru