Casino Extreme - プレイヤーの撤退が遅れています。

I don’t know where to begin. Let’s see so i have been going back and forth in emails with no luck just giving me the run around to get my $50 I won in free spins after the ridiculous play through amount. I have since sent them 4 verification forms. Two deposits thru my cash app which I will provide all documents within this complaint attached below. And emails stating then all I needed was to make a one time deposit because it is my first time withdrawing. And to top it off the phone number to contact them does not work.

Hello npage6503,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino Extreme. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear npage6503,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.