Casino Gran Vía - プレイヤーは引き出しオプションにアクセスできません。

I don't understand why my withdrawals are disabled. I have always been able to withdraw, but now no method is available. They say that there are no agents available right now, but they still allow deposits.

No entiendo , en motivo porque no tengo habilitado la retiradas, cuando yo lo he estado haciendo siempre, ahora no me aparece ningún método para retirar, me dicen que ahora mismo no hay agentes, pero ingresar si te dejan

Hello Sandiafresca,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino Gran Vía. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

It has already been resolved, they have enabled withdrawals for me, waiting for it to reach my account.

Ya se ha solucionado, me han habilitado las retiradas, esperando que me llegue a mi cuenta

Dear Sandiafresca, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru