Casino Infinity - プレイヤーの引き出しが遅れています。

Hello, I have 3 pending withdrawals (200, 250, and 85 €), one of them since Tuesday... despite being assured in the chat that they take a maximum of 3 days... those days have passed, hence my mistrust... this kind of casino always seems to delay... the account is not verified as it doesn't require verification. Thank you.

Buenas, tengo 3 retiradas pendientes (200, 250 y 85 €) una de ellas desde el martes...cuando aseguran por chat que como mucho tardan 3 días...ya han pasado y de ahí mi desconfianza... soempre en este tipo de casino se retrasan...la cuenta no esta verificada ya que no lo requiere. Gracias

Dear Nole77,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Dear Nole77,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.