Casino Kingdom - プレイヤーの撤退はキャンセルされました。

casinokingdom will not pay out my winnings die to multiple accounts.

I did not realise I had signed up over 6 months ago now i never entered any details eg.lisemce etc. so I re signed thinking this was the 1st time.

since my old account was still active why did they allow me to sign up with the same email.....

Dear ejsimons,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise for how long you haven’t accessed your old account? Do I understand correctly that the same email address has been used with both accounts? Have you redeemed any promotional offers in any of those two accounts?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you very much, ejsimons, for your reply. Could you please advise if you have redeemed any promotional offers in any of those two accounts?

I deposited $1 on sign up

Do I understand correctly that you didn't activate any promotional offer when depositing funds into your account? Thank you.

Dear ejsimons,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I deposit $1 that was the only offer accepted when opening an acc

Could you please confirm that you have deposited $1 into your newly registered account and accumulated winnings of $8,000 without activating any bonus? Thank you very much in advance.

I understand now. Could you please advise if you have redeemed the same promotional offer in your old account? Have you saved, by any chance, a screenshot of your rewarded winnings?

I did deposit $1 on both accounts as iv sent threw the screen shit receipts to show.

no unfortunately I dont have a screenshot of winnings. I deposited $1 on both acc as it had been well over 6months since I had signed up and wasn't aware that I had a casino kingdom acc as they let me re sign with same email.

Thank you, ejsimons, for your reply. I have checked the general terms and conditions, and this is what I found https://www.casinokingdom.eu/en/terms/:

"Players may only open and operate a single account. Where a Player is identified with more than one account we reserve the right to suspend these accounts and winnings associated with multiple accounts may be confiscated. The Player must also not have used sign up bonuses multiple times."

"Violation of terms includes but is not limited to:

Multiple account strategy / proxy account strategy"

I'm afraid these rules have been breached and your promotional winnings confiscated justly. Even if you haven't registered duplicated account intentionally, it would be considered a multiple account strategy. Let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint at this time. I really wish I were of more help. Thank you.

Dear ejsimons,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will now close this complaint as unjustified for the abovementioned reasons. Thank you for your understanding.