Casino Sieger - プレイヤーの撤退が遅れています。

Payout now takes 6 days via trustly

Auszahlung dauert nun schon 6 Tage über trustly

Dear chrisimaus5,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside the account without being processed? Could you please advise if you have received any payments in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

It's the first payout. Verification was successful

Es ist die erste Auszahlung. Verifizierung war erfolgreich

My account is blocked

Mein Konto ist gesperrt

Thank you very much, chrisimaus5, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello chrisimaus5,

I looked at your complaint and will do my best to help you. I would like to invite Casino Sieger into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal and why did you block his account?

Thanks for your help.

Danke für Ihre Hilfe.

Dear Customer,

Kindly be informed an investigation was necessary in this case, as a connection with another account has been found.

The multiple accounting is a breach of our Terms and Conditions. (https://www.casinosieger.com/en/terms ; Multiple accounts, article 47)

Considering the information we have so far and our impossibility to confirm there has been no Multiple accounts’ breach occurred, both accounts have been closed from further playing in line with our general Terms and Conditions clauses.

(https://www.casinosieger.com/en/terms

Dear Casino,

send me evidence that the player has multiple accounts to my email: viliam.v@casino.guru, please.

Casino provided relevant evidence that the player is having multiple accounts. Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.