Casino Sieger - プレイヤーの撤退が遅れています。

Casino promise withrawal takes 3-5 bank days. I wait now over a week. Casino support dont answer emails at all, chat support ask me to wait more and not really care.

I see its blacklisted already, so sadly i dont check enough before deposit this casino.

But hope you can contact casino and try to help.

Dear JarmoM,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise which payment method you have opted for and if it were your first withdrawal request in this casino? Do I understand it correctly that payment is still pending inside your account without being processed or it has been sent but never reached you?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi Petronella.

Its not pending, Withdrawal is proceed by bank transfer and i see only at its accept 9.5 and they promise 3-5 business days. Now its 7 business days already.

I try ask what bank accout exactly they pay so i can check is it correct information, but they just ask me to wait and not show me details of payment.

Thank you, JarmoM, for your reply. Internation transfers take a bit longer, unfortunately. Have you received any tracking number for the transaction or any previous payment from this casino?

Hi No tracking number, i see only withdrawal is ACCEPT 9th of May.

This is first (and last) withdrawal request from this casino.

Thank you very much, JarmoM, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear JarmoM, from now I'll be assisting you in resolving this issue. I would like to ask Casino Sieger to join us.

We haven't receive any answer from the casino yet. Extending the timer by 7 more days. Please note, if the casino remains non-responsive, the complaint will be closed as unresolved.

Dear Customer,

We have checked your requested withdrawal in the amount of €151.35 and we can confirm that it has been approved and done from our end on 10.5.21 10th of May 2021. You should have already received your winnings. Kindly note that this is your transaction number IFXT393305P67 with which you can check the payout with your bank.

Kind regards,

Casino Sieger Complaints team

Dear Jarmon,

Please look after the transaction number and let us know if it arrived to your bank account.

Yes i get it to other account what i waiting.

Dear JarmoM,

Do I understand it correctly that the money has been paid out and it's on your bank account now?

Yes, thats correct. Thank you for help.

Thank you JarmoM for the information. The complaint will now be closed as resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Best regards,

Nick

Casino.guru