The player from Japan had his winnings confiscated by an online casino due to allegations of opposite betting in live baccarat. He had demanded a full refund of his winnings. We had engaged in a conversation with the player and the casino to better understand the issue. After a thorough review of the case and discussions with the casino, it had been determined that the player's bonus funds were confiscated in error. The casino had restored the bonus funds to the player's account. However, the player had expressed concerns about further complications with the casino and had requested our assistance until the bonus was cleared and the funds were transferred to his wallet. We had kept the complaint open and continued to mediate between the player and the casino. After a while, the player confirmed that he had received the funds. We then had marked the complaint as 'resolved'.
この日本のプレイヤーは、ライブバカラで逆賭けをした疑いで、オンラインカジノによって賞金を没収された。彼は賞金の全額返金を要求していた。私たちはこの問題をより深く理解するために、プレーヤーおよびカジノと対話を行ってきました。事件を徹底的に検討し、カジノ側と協議した結果、プレイヤーのボーナス資金は誤って没収されたと判断されました。カジノはボーナス資金をプレーヤーのアカウントに復元しました。しかし、プレイヤーはカジノとのさらなる複雑化について懸念を表明し、ボーナスが清算され資金がウォレットに送金されるまで私たちの支援を求めていました。私たちは苦情をオープンにし続け、プレーヤーとカジノの間の調停を続けました。しばらくして、プレーヤーは資金を受け取ったことを確認しました。その後、苦情を「解決済み」としてマークしました。
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