CasinoCastle - プレイヤーが約束されたボーナススピンを受け取っていない。

Hello, I made a deposit and I was supposed to recieve bonus spins every Monday for the whole month. I have nit been able to figure out how to claim them. I have sent 3 emails and submitted 1 ticket. I have gotten 0 responses. This will be the last Monday of the month and have a feeling there will be no bonus spins

Hello janistique,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CasinoCastle. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Which bonus did you claim exactly, can you please forward the link or a screenshot of it's condition? When was the last time you tried to contact the casino?

Looking forward to your answer.

Regards,

Nick

Dear janistique,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.