Casinochan - プレイヤーの賞金は没収されました。

they stopped my withdrawals claiming that the verification documents I provided were insufficient and I provided them 15 different times and they were denied and my withdrawals were reversed then the funds disappeared from my account. This casino is a scam

Dear Dan,

Thank you very much for submitting your complaint. I’m sorry about your winnings being confiscated.  We will contact the casino and ask for their cooperation to resolve this matter, but, before we do so, I would like to know if insufficient documents was the only reason for confiscating your winnings you received from the casino. Could you please forward me any relevant communication between you and the casino? My email address is kristina.s@casino.guru.

I believe, we will be able to help you resolving this problem as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear Dan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.