Casinoin - システムの問題により、プレイヤーの撤退が遅れています。

I'm having trouble withdrawing my 370 euros. I have already met the wagering requirement for the deposited amount, and my deposit verification as well as my personal data verification were completed over 5 months ago. I do not have any active bonuses, yet they keep telling me there are system issues. They've been giving me this response for a week now. Attached is my conversation with them.

Problemas para retirar mis 370 euros, complete el requisito de apuesta de lo depósitado, tengo la verificación del depósito como de mis datos personales hace más de 5 meses, no tengo ningún bono activo, no me paran de decir que hay inconvenientes en el sistema llavan 1 semana con esa respuesta adjunta mi conversación con ellos

Hello juan123321,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casinoin. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Which payments methods are available for you in the casino? Non of them works or you tried only the preferred one? Do I understand it correctly that the issue has been ongoing for a week? Did you ever process a withdrawal from the casino in the past?

Looking forward to your answer.

Regards,

Nick

And I have processed withdrawals on numerous occasions, I have enabled the jetton wallet and netteler method and none of them work for me, I have had the verified account for approximately 5 months

Y e procesado retiros en reiteradas ocasiones, tengo habilitado el método jetton wallet y netteler y ninguno me funciona, llevo 5 meses aprox con la cuenta verificada

I was now able to withdraw my winnings, thank you very much

Ya pude retirar mis ganancias, muchas gracias

Dear juan123321,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru