Casinoin - プレイヤーのアカウントがブロックされました。

I was able to win big amount, Casino only allows 49,999 INR daily withdrawal, I tried to withdrawal using astropay. They messaged my on my cellphone via message that withdrawal could not be processed try again to withdrawal. I contacted live chat, they said that there is some technical issue which relevant department is looking into and they will update me, I have made big win of 66,00,000+ INR, al of sudden casino blocked me without any reason. I am attaching screenshot, I can't attach amount screenshot as I am not able to login to my casino account they have blocked me. Kindly help me with my issue and withdrawal.

Dear anupam,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please advise if you have passed verification before the casino blocked your account? Have you accumulated your winnings with or without an active bonus?

Have you received any further explanation from the casino regarding this situation?

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

To reply to your questions here are my responses

1. Yes I have made successful deposit and withdrawal in past using astropay, this is not first time I was playing here am old player here
2. I never play with bonus money, I know the catch casinos uses hence I never opt for any bonus money, so no active bonus money was involved
3. I tried to reach live chat multiple times, they are not responding to my questions, so no there is no further clarification from casino end
4. I am also player at betmaster, there verification process was done, to my best knowledge there was I am verified here too, but I can say for sure that casino didn't asked any document or communicated me anything of that sort and blocked my account

Hope I have answered all queries. this kind of casino should not be highly rated at casino guru. It's worst experience.

Some more thing I want to add, I have taken screenshot of live chat not responding, I have also emailed to complaints.in@casinoin.io but there is no response from them too.

Also casino blocked my account but forgot to remove my big winnings from recent BIG WINNERs scroll they show on bottom, I have taken screenshot that they showed my big wins, not all but couple of big blackjack wins I was able to capture. If needed I will share them too, number are masked but can see that my cell phone number that I use to login matches that masked number pattern.

Thanks again

above are screenshot of my big winnings in BIG WINNERS scroll you can see in that, also screenshot showing live chat not responding to me

more winning screenshot that I was able to get from Latest winners scroll

I tried to reached support via live chat, here what they are responding, they are not even willing to provide me with Support Ticket ID, attaching chat screenshot for your reference. Thanks

kindly close my complaint for now, as casino has unblocked my account, now am able to access my account, thanks

Awesome news, anupam. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.