Casinoin - プレイヤーの出金リクエストは拒否されました。

CasinoIn used a breach of ethics method by declining my withdrawals for over a week in hope I will wager and lose my balance.

I have attempted to make 16 individual withdrawals between July 17 2023 and July 27 2023. All were denied.

I have contacted live chat support as well as emailed support a dozen times, and always got the same bogus excuse: "There is an issue with our payment system. We will keep you updated soon"

FACT: They did not have issues with their payment system. This is clearly a shady practice they use to delay withdrawals hoping that the player loses their balance. In fact, they even increased my bet limits without my ask on the game I play the most: Roulette.

I have tried making withdrawals for 10 days in a row. On Day 10, I played and lost my entire balance of $31,500. Surprisingly (sarcastic), I received an email on day 11 saying the payment system is now working.

I have contacted Casinoin directly and explained them the situation, asking for compensation of the money lost caused by their declined withdrawals with no basis. They have not replied.

I look forward in receiving Casino Guru's help to solve the matter.

Best Regards

Dear longn,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To begin with, I would like to emphasize that if you lost your entire winnings, there is not much we could do for you. Although I understand your frustration, no casino will refund winnings that were lost intentionally by the player.

Have you made any successful withdrawals before? Do I understand correctly that you currently don't have any remaining balance in your casino account?

Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Kristina,

Yes, you understood correctly that there is no balance on my account currently. I believe my complaint explanation was very thorough however here is a short summary: Because the Casino declined my withdrawals, it essentially made the money in the account futile. Had they not declined the withdrawals for no valid reason, I would not have been able to wager the money. Therefore I think it is very clear that they are to be held responsible. Especially when you read all other complaints that have the exact same circumstances.

Thank you for your reply, longn. Sadly, since you have played/lost your winnings, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. We would really like to help, but it is impossible this time.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.