Casinoin - プレイヤーは撤退するのに苦労します。

1month now i try to withdraw my money i want so long to get verified they appear in my bank card and somehow they took it back ofc i spent the money and now i own to the bank i am -450€ i got problem now with the bank and with the bank lawyer couse they stole it from me !! After 2 weaks and every hour message them they appear my money to my casino wallet they told me till 10 September they cant pay via cards i say ok I request Sepa withdraw and from 25/8 keep waiting just to accept my request and they start the excuses and lies again i use sepa all the time i got the money in 1 day the worst is 3 and this casino cant even say good excuses or lies !!! 1 star from me till i get my money!(i play over 5months on their casino i am streamer and i never had problem with them till this month )

Hello sotiriskarasas19995,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casinoin. Please allow me to ask you a few more question before we would move forward.

Could you please advise when exactly did they reverse the money from your account? Do you still have any pending withdrawal in the casino or is your balance currently zero? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I've been trying for a month now I'm waiting through Sepa for a withdrawal from the 25th of the month, the issue is that 2-3 weeks ago the money appeared in my bank and they took it back!

Προσπαθώ εδώ και ένα μήνα τώρα περιμένω μέσω Sepa ανάληψη από 25 του μήνα ,το θέμα είναι ότι πριν 2-3 βδομάδες εμφανίστηκαν τα λεφτά στην τράπεζα μου και τα πήραν πίσω !

Hello,

Please be advised that your payout has been processed successfully via an alternative method.

The card payouts are expected to be fully recovered by the 10th of September, our specialists are working closely with the card payment provider to fix the bug which led to our customers having trouble receiving payouts.

Once again, we are sincerely sorry you had this experience and appreciate your collaboration.

Please reach out to our customer support team if you need any additional help.

Kind regards.

Dear sotiriskarasas19995,

Can you please confirm once the payment arrives?

Dear sotiriskarasas19995,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.