Casinoin - プレイヤーは賞金を引き出すことができません。

They refuse to pay me, after i respect all The rules, 24h after deposit rule, deposit with crypto because they cant do with revolut (same with the method when i deposit), wager 1x.they tell me to wait but i think they wait to lose the money. For this casino every time when you try to withdraw appear a new error message, with 0 fundaments,and for they It s very normal to wait more then 3 days a response from financial departament,now i contact every day custom suport to ask my situation. And they tell me to be calm and to wait because i Will be payed.

Dear Robert,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please clarify whether you have a pending withdrawal, or you are not able to request a withdrawal at all?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

It s first time when i play here, and this is day number three or four, i ask every day in custom suport and they said to wait a response from financial departament. I am not a le to withdraw at all, It s completly refuse.

Robert informed us via email, that he has received his winnings. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.