Casinoin - 決済が遅延しているとのクレームがあります。

I have requested a withdrawal for a week now and I can't get paid.

Έχω αιτηθεί ανάληψη εδώ και μια εβδομάδα και δεν μπορώ να πληρωθώ.

Dear lamprostsakal,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello,

I’m sincerely sorry for any inconvenience you’ve experienced.

Unfortunately, our card payment provider is experiencing a technical outage due to which the card transactions were not processed correctly and have actually failed status. According to the latest information received, the funds that were not credited to players’ bank accounts will be returned to the accounts in our system within 7 business days. Once the funds are received back, you will be able to request a new payout using an alternative method after that.

Please reach out to the customer support, so they could provide you with the alternative payout options and credit a bonus as an apology for the inconvenience caused.

Please be assured that our technical team is working closely with the payment processor, and we are committed to resolving it as soon as possible. 

We appreciate your patience and apologise for the inconvenience caused.

Yours sincerely,

Casinoin Team

I would like my matter to be resolved immediately please, my money has not been returned or credited to my account yet, a total of 7 days have passed.

Θα ήθελα να διευθετηθεί το θέμα μου άμεσα παρακαλώ,τα χρήματα μου δεν έχουν γυρίσει ούτε πίσω ούτε έχουν πιστωθει ακόμα στο λογαριασμό μού,έχουν περάσει συνολικά 7 ημέρες.

The money has been returned to my account, I made a new transaction request through sepa, the account has been verified and we are waiting for developments....

Έχουν επιστρέψει τα χρήματα στο λογαριασμό μου,έκανα καινούργια αίτηση συναλλαγής μέσω sepa,ο λογαριασμός έχει επαληθευτεί και αναμένουμε εξελίξεις....

Dear lamprostsakal,

Have you received your withdrawal from the casino yet?

I have received the money, the matter is closed.

Έχω πάρει τα χρήματα,το θέμα έκλεισε.

Awesome news, lamprostsakal. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.