Casinoly - プレイヤーの撤退が遅れています。

I requested a payout a week ago by email I was confirmed that money was paid out no money received when I go to the chat say you have problems was not paid out filed a lawsuit.

Habe vor einer woche eine Auszahlung beantragt per Email wurde mir bestätigt das dass geld ausgezahlt wurde kein geld erhalten wenn ich in den chat gehe sagen sie haben probleme wurde nicht ausbezahlt habe eine Klage eingereicht.

Dear Lexy0904,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise which payment method you have opted for? Do I understand correctly that payment is still pending inside your account without being processed or it has been sent but never reached you?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Lexy0904,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.