Casinoly - プレイヤーの撤退が遅れています。

Hi,

I requested a withdrawal on 6/9/2024 and it's still pending. My account is fully verified. I have successfully withdrawal from this casino previously and it took close to 2 weeks before I received payment. But this time it's taking even longer. The terms says payment will be processed within 3 days, which obviously isn't true. Support keeps telling me that I will be paid soon but I'm not sure how much longer I need to wait. My payment method is cryptocurrency.

Dear Ninja8,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise when exactly you made the last successful withdrawal?
• Which payment method to withdraw your winnings did you use in the past?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Kristina,

Thanks for taking the time to look into my case. Please see below for answers to your questions...

Could you please advise when exactly you made the last successful withdrawal?

The last payment was received on 5th September 2024.

I've attached a screenshot of my withdrawal history. You'll see a total of 4 transactions, please note that this is all part of one payment/winnings split into portions as the casino has withdrawal limits of $800 max per day. The first 3 portions have been successfully paid and I'm just waiting for the last payment of $800, which seems to be experiencing extended delays.

Which payment method to withdraw your winnings did you use in the past?

Cryptocurrency

Did you accumulate your winnings with or without an active bonus?

No bonus was used