Casinoly - プレイヤーの撤退は遅れます。

Hello, the casino did not process the two withdrawals (450 + 500). As with the other complaints on the platform here, it's about "technical issues".

The first payment was "made" on 05/23/2022, the second on 05/29/2022. More important to me would be the payout on May 23, 2022.

As the other members write here: No verification required to date etc.

I ask for help.

Hallo, das Casino hat die beiden Auszahlungen (450 + 500) nicht bearbeitet. Wie bei den anderen Beschwerden auf der Plattform hier, geht es um "technischen Probleme".

Die erste Auszahlung wurde am 23.05.2022 "getätigt", die zweite am 29.05.2022. Wichtiger wäre mir erstmal die Auszahlung vom 23.05.2022.

Wie die anderen Mitglieder hier schreiben: Keine Verifizierung nötig bis dato etc.

Ich bitte um Hilfe.

Hello KAEHLERSAN,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casinoly. Please allow me to ask you a few more question before we would move forward.

Could you please advise if you accumulated your winnings from real money or was there any bonus used? Did the casino ever contact you regarding any kind of verification? Are those your first withdrawal requests?

Please note that I would definitely recommend you to verify your account as it might help you to withdraw faster in the future. Also we recommend to wait at least 14 days to receive the first ever payout from a casino so they are still within a good time frame.

Looking forward to your answer.

Regards,

Nick

I played with no bonus, no verification required. These are my FIRST withdrawals. In the meantime the 500€ have already been listed, I'm waiting for the 450€...

Ich habe ohne Bonus gespielt, es war keine Verizifierzung notwendig.. Es handelt sich um meine ERSTEN Auszahlungen. Mittlerweile sind die 500€ bereits aufgezählt worden, ich warte auf die 450€...

Hello KAEHLERSAN,

As your first payment has already arrived, I would recommend to wait only at least until the end of this week for the second one to be processed.

Please let me know in case of any update.

Dear KAEHLERSAN,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

money was paid. Thanks for the help anyway

Geld wurde ausgezahlt. Danke trotzdem für die Hilfe

Thank you KAEHLERSAN for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick