Casinorex - プレイヤーの出金が遅れている。

Hello, unfortunately my payment order has not even been processed for 1 week. I could still cancel it myself after 7 days. After asking support several times, I always get the same answer, I get an email when the payment is made. This would usually take between 24 and 72 hours after the withdrawal instruction. That was the answer from support today, even though more than 150 hours have passed since then.

Hallo, leider wird meine Auszahlungsanweisung seit 1 Wocher noch nichtmal bearbeitet. Ich könnte sie selbst nach nunmehr 7 Tagen immernoch selbst stornieren. Nach mehrmaliger Nachfrage beim Support immer die gleiche Anwort, ich bekäme eine Email wenn die Auszahlung veranlasst wird. Das würde in der Regel zwischen 24 und 72 Stunden nach Auszahlungsanweisung dauern. So war die Antwort vom Support auch heute obwohl schon über 150 Stunden seitdem vergangen sind.

Dear ll_Turbo_ll,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear ll_Turbo_ll,

Have you received your withdrawal from the casino yet?

Dear ll_Turbo_ll,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.